NovusHR Deployment Overview

Painless Transition to NovusHR

Once an order has been received, a NovuSolutions Project Manager will be assigned to your project. Your project manager works with your team to define and develop the configuration requirements for your software deployment.

Consultation/Customization

Each client has their own format for hiring applications, workflows and approvals, so your NovuSolutions Project Manager will meet with you to learn your process, in order to determine the best way to incorporate your existing layout into the automated one.

One of the many benefits of NovusHR is that a unique layout can be created for each client. This includes the job requisition page, the job application page, hiring and interviewing forms and custom workflows. Complete customization is available to make integration easier on everyone in the organization and improves user adoption.

ReviewOur experience has shown that many users are resistant to change. When moving from a paper-based system to an electronic one, many users will naturally push back. The secret to success in a rollout is to minimize change for users. This is accomplished through customized layouts for key user interfaces. Users will see the same layouts they have been seeing for years, so integration will be painless and widely accepted.

The customization of these areas can be completed by the NovuSolutions services team as part of your deployment process. The process is not complex for the customer. You simply answer some workflow questions and show us some forms and we will handle the details for you.

Once your needs are understood, NovuSolutions will add your custom documents to the software for review. Your NovuSolutions Project Manager will work with you to meet your unique needs and work tirelessly until you needs are fully met.

Deployment

If you are hosting NovusHR yourself complete software is shipped to your team for installation on your test servers. This initial version of our software will be fully functional but will not have your client configurations in place.

The purpose of this shipment is to enable your team the opportunity to test install routines for the software, as well as experiment with user management, workflow and other core features. This software will be setup in a test environment not meant for final deployment.

Once customizations are complete, typically 90 days after order, the final configurations are shipped to you for installation and testing.

When your testing is complete the software can be deployed for training and enterprise use.

Technical Support

A first-level Technical Support Specialist will be assigned to your account when your code is ready to ship. This person is responsible for helping you install your software as well as provide first-line technical support after installation.

If you present a challenge they cannot handle, they will escalate the issue to second-tier support. Our second-tier support team consists of Senior Software Architects with many years of experience, both in software design/development and network management. They can help troubleshoot any issues that arise in the deployment of your software solution.

At NovuSolutions, we strive to make every aspect of installation and deployment a smooth process.