Mockups

Each client has their own format for board meeting agendas and minutes. One of the many benefits of NovusAGENDA is that a unique layout can be created for each client. This includes the pre-meeting Agenda and the post-meeting action or minutes.

These web pages are published to your web site automatically without technical support. Board Clerk controls the publishing timeline for these web pages.

In addition, the Agenda Item Details page can be customized to meet your unique requirements.

Once your needs are understood Novusolutions will mock-up samples for your review. Your Novusolutions Project Manager will work with you to create mockups that meet your unique needs. We will go through this mockup process until your exact needs are met.

 See some samples: Mockup Samples

Development

Once Mockups are approved by you, they will be turned over to Novusolutions developers to create your specific layout. One developer will be assigned to build your layout to insure continuity on the project.

The development time frame can vary based on current work load and the complexity of your project, however most projects are shipped within one month of mockup approval.

Once complete, your software is bundled and burned to a CD. The CD is shipped to you via private carrier service. If you are hosting on our servers, the code is setup for your review.

Upon receipt of the software, your team should schedule a half day and time for the installation to take place. This schedule should be made available to your Novusolutions Project Manager at least three days ahead to insure proper technical support is on standby to answer your questions.

The CD includes complete installation instructions for our software. It does not include installation instructions for the Operating Systems or Databases on your server. Those are provided by your other software vendor.

Technical Support

A first level technical support specialist will be assigned to your account when your code is ready to ship. This person is responsible for helping you install your software as well as provide first line tech support after installation.

If you present a challenge they can not handle, they will escalate the issue to second tier support. Our second tier support team consists of Senior Software Architects with many years of experience both in software design/development and network management. They can help trouble shoot any issue that arises in the deployment of your software solution.