Services

NovusAGENDA is a solution designed for customization in key areas. Our experience shows user adoption rates increase significantly when users see familiar interfaces. Better user adoption lowers deployment risk. Because of this reality we designed certain sections of NovusAGENDA to be easily customized without disrupting the code function behind the solution.

We handle the customizations for you under our professional services offering.

 Standard Services – Services required for a successful rollout of NovusAGENDA.

Optional Services – Additional services available to all clients.

Standard Services

 Item details screen – These are typically customized for each client. This screen has many names, Salmon sheet, Executive summary, management overview and more. We have run into an endless variety of layouts for the primary cover sheet for an item. In addition, we have seen layouts change based on the nature of the item. For example, a resolution may have a different layout than an ordinance. NovusAGENDA is designed to accommodate these variables by making these screens easy to customize during deployment.  

Public Agendas/Minutes – Each client has a unique layout for their public agenda and their minutes. Your logos, your boilerplate and your layout are all included in the public agenda and minutes pages we create for you.  

Workflow – Items take different workflows. The workflow model in NovusAGENDA allows for the creation of specific workflows. Resolutions can take one workflow and ordinances can take another. Finance may have a unique workflow compared to human resources. We like to deploy NovusAGENDA with basic workflows already created for your organization. You can make changes to these workflows, after deployment, using the workflow editor.  

End User Training – You will require someone to train your end users. We suggest classes with a maximum of 15 students. Each class lasts about 2 ½ hours so two classes per day is easy to deliver. Each classroom should have a projector attached to the trainer machine and all students should be working on their own computers in order to maximize the classroom time. A white board in the room will be useful.  

Administrator Training – You will require at least one or a small team of central administrators to oversee your NovusAGENDA solution. The Administrators will be managing user rights, creating global groups, overseeing workflow structure and a number of key centralized tasks related to process.  

Follow up Training – A Novusolutions trainer will be on your site to spend a day with your centralized staff. The objective of this training is to observe procedures and work with your team to maximize their utilization of the software. This training should be delivered 30 days after the initial training.

Optional Services

 Optional services are not required and may be purchased after deployment if needed.

 Process Analysis – Your current process must be reviewed in order to help establish the workflow patterns and requirements in the automated solution. NovusAGENDA has the capability for two types of workflow. One is a push through workflow, defined by users and the other is a preset workflow set up by Admins. Analysis is required to coordinate how these workflow options are set up in your code.  

Once the process analysis is complete the workflows must be set up in you software. This task involves the analysis. The setup of workflows is covered under standard services.  This process typically takes 40 hours of work. 

Project Management for On Site Rollout – You will require an experienced project manager to help roll this application out within your organization. NovusAGENDA touches every major department in your organization and the rollout and deployment plan can be challenging to execute. We have found some clients preferring an outside entity for this task because they come into an organization with no existing barriers to overcome.  

Onsite installation – Our solution is designed to be installed with minimal effort however, installation does required advanced IT skills at the client site. In the event the client does not have the staff time available for this installation process Novusolutions can send a technician onsite to manage the installation and testing of code.

Hosting –Hosting this solution can be provided by you or Novusolutions. The technical specifications are listed in your proposal for internal hosting. You may decide not to host your own Agenda solution. If this is the case, you can outsource hosting to Novusolutions. 

Board Member Training – Board Members will want to be trained on how to access Agendas using the web. They will have questions about the technology and how it will affect the meetings they will be preparing for and voting in. Board Member training is delivered on an executive level. The atmosphere in this session focuses on the higher view and less on the details of the day to day item processing.